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Time of delivery

Products purchased on the www.yamamay.com online store are normally delivered within 3 working days from the order date in Italy (except islands and remote locations), and within 6 working days in the EU.

Deliveries may incur slight delays during holiday periods; couriers do not deliver on 25/12, 26/12, 01/01 or on weekends.

An extra working day, compared to the above terms, is required for orders paid for by credit card to allow for standard administration procedures. For orders paid for by bank transfer, delivery times will be calculated upon receiving payment confirmation.

 

GEOGRAPHIC DESTINATION AREA DELIVERY DEADLINES
Italy Within 3 working days from order confirmation
EU Countries (standard shipping) Within 6 working days from order confirmation
EU Countries (express shipping) Within 4 working days from order confirmation
 
 
 
 
 
 





PICK UP SERVICE: AVAILABLE IN SELECTED STORES

1. Pay & Collect Service - Buy online and pick up at the store

16.1 - The Consumer who places an online order on the official website (www.yamamay.com) can select the Pay & Collect service on the list of the Available Shipping Methods during the check out/payment process; this service offers the possibility to pick up the ordered items at one of the participant stores.

Once the online purchase has been completed and the store has been selected for pick up, the ordered items will be shipped by the Seller to the store within 7 calendar days after the order confirmation; the Consumer will be notified by e-mail of the availability of the items ordered for pick up.

 

1.1 Procedure for pick up at the store

The Consumer must pick up the ordered items at the selected store within 14 calendar days after receiving the notification by e-mail, presenting his identity card and the order confirmation received by e-mail. In the event that the pick up is made by a different person, it is necessary to present in addition to the order confirmation, the proxy signed by the account holder and the delegated person, with a copy of the two relative identity cards.

In the event of no pick up within 14 calendar days from the notification, the return and refund procedure will be activated in the next 60 calendar days, providing for the reimbursement of the ordered items net of shipping costs amounting to € 7.90 (standard shipping cost on the territory Italian).

 

2. Reserve & Collect Service - Reserve online and purchase / pick up at the store

17.1 – The Consumer who places an online order on the official website (www.yamamay.com) can select the Reserve & Collect service on the list of the Available Shipping Methods during the check out/payment process; this service offers the possibility to reserve the ordered items at one of the participant stores and proceed with pick up and payment of the reserved items directly in the store.

The Consumer will receive an e-mail confirming the availability of the ordered items within 2 hours after the reservation request.

 
2.1.bis - Procedure for purchasing reserved items at the store

The Consumer must pick up the ordered items at the selected store within 3 calendar days (2 calendar days for stores located in Croatia) after receipt of the availability confirmation by e-mail, presenting his identity card and the reservation confirmation received by e-mail. In the event that the pick up is made by a different person, it is necessary to present in addition to the order confirmation, the proxy signed by the account holder and the delegated person, with a copy of the two relative identity cards. After 3 calendar days (2 calendar days for stores located in Croatia) from the confirmation of the availability of the reserved items at the store, these items will be no longer available. The Consumer, nor the Seller, will be able to claim the non pick up from the counterparty. With the Reserve & Collect service the Consumer finalizes the purchase at the selected store without being subject to the discipline of distance sales.


2.1ter - Acceptance of Pay & Collect service mode

If all the ordered items by the Consumer choosing the Reserve & Collect service should not be available at the store at the time of the online request, the Pay & Collect service will be applied, referring to what explained in par. 1, 1.2.

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