Terms and conditions
Terms and Conditions of Sale
These general terms and conditions govern the terms and conditions of sale of the Products on the Site.
Last updated: April 15, 2026
1. Definitions
The terms below, when used with a capital letter below, shall have the following meanings, it being understood that singular terms include plurals and vice versa:
Customer: the natural person, registered on the Site, who purchases the Products and uses the related services;
Privacy Policy: document containing the information that the Seller is required to provide pursuant to Article 13 of Regulation (EU) 2016/679 ("GDPR") in its capacity as Data Controller in relation to the processing of data provided by the Customer during the purchase of the Products;
Parties: the Seller and the Customer jointly, as parties to the contract;
Products: movable goods — such as linen, knitwear and similar items, etc. under the Yamamay brand — displayed and sold at retail on the Site;
Website: the e-commerce site https://www.yamamay.com/ where the Products on display can be purchased, with photographic images, price, colours, sizes, measurements and any other information useful to the Customer;
Seller: the company Inticom S.p.A., tax code and VAT number 02649140122, REA number 274435, with legal and operational headquarters in Via Carlo Noè 22, 21013 – Gallarate (VA), P.E.C. address inticomspa@certimprese.it, manufacturer of the Products and owner of the domain name of the Site and the Yamamay brand, as well as any other distinctive sign contained on the Site.
2. Conditions and Limits on the Sale of Products
2.1 The Customer declares that he/she acts, in purchasing the Products, for purposes unrelated to any entrepreneurial, commercial, artisanal or professional activity carried out and therefore as a "consumer" pursuant to consumer law, including Legislative Decree 206/2005 (hereinafter, "Consumer Code").
2.2 The Customer accepts that, where he/she does not qualify as a "consumer", but as a retailer, wholesaler or, in any case, as a person who intends to purchase the Products for the purpose of subsequent resale and/or who operates in the exercise of his/her entrepreneurial, commercial, artisanal or professional activity (also as an intermediary), these general terms and conditions will still apply, with the exception of:
1. Article 7, so the Customer will not be able to benefit from the warranty indicated therein;
2. Article 8, for which the Customer will not be granted the right of withdrawal governed therein;
3. Article 13, for which the Customer may not invoke the mandatory provisions of the consumer protection legislation of the country in which he/she has his/her residence or appeal to the court of the place where the latter is located;
4. any other protection provided for the "consumer" Customer, which reflects mandatory provisions of law. Furthermore, it is understood that if the Customer is not a "consumer", the application of the United Nations Convention on Contracts for the International Sale of Goods will in any case be excluded.
2.3 The Customer acknowledges and accepts that the Products can only be shipped to the countries on the list that appears during the purchase procedure pursuant to Article 3.1.
2.4 The Customer, for the purposes of purchasing the Products, declares that he/she is the person to whom the data entered on the Website (e.g. name and surname, e-mail address, shipping address, credit card, etc.) refer and/or he/she is entitled to provide them, guaranteeing their truthfulness and correctness and undertaking to indemnify the Seller from any dispute, complaint, action, claim by third parties in relation to the processing of said data carried out by the same.
3. Methods of Purchasing the Products and Conclusion of the Contract
3.1 To purchase the Product, after placing it in the appropriate virtual cart, the Customer must:
after reading the Privacy Policy, enter the data necessary for the purchase, such as the email address, the delivery address of the selected Products and a telephone number for any communications relating to the purchase, as well as any promotional codes, without prejudice to the provisions of Article 3.3;
choose one of the shipping methods among those indicated in Article 4.4 below;
choose one of the payment methods among those available, in accordance with the provisions of Articles 5 and 6;
by ticking the relevant checkboxes:
- may request the issuance of an invoice, where available
- may consent to the storage of credit card information to facilitate any future purchases through the "Shopify Shop" service
- must accept these general terms and conditions,
- may give consent to the processing of personal data for profiled marketing purposes, as better indicated in the Privacy Policy;
verify, on the summary page, the accuracy of the data entered and correct any errors;
click on the "buy now" button, definitively sending the purchase order (hereinafter, "Order") to the Seller and proceeding with the payment according to the chosen method.
3.2 By submitting the Order, the contract between the Parties is deemed to have been concluded.
3.3 The Customer accepts that (i) where existing, the promotional codes offered on the Website are valid only for the Products and for the period of time indicated from time to time, (ii) the promotional codes are non-refundable and cannot be combined and that (iii) in order to take advantage of the discounts and/or offers linked to the promotional codes, the Customer who is in possession of it must enter the promotional code in the appropriate space on the Site during the procedure referred to in Article 3.1 above. It is understood that an Order cannot be cancelled or renewed to allow the use of a promotional code previously not entered by the Customer at the time of the Order.
3.4 E-gift Card.
1. The E-gift Card is available in the amounts indicated on the Site and can be used by the Buyer or a third party to purchase any Product on the Site, until the credit is exhausted. The E-gift Card is not nominative and can be purchased for oneself or given to third parties using the payment methods available on the Site.
2. The E-gift Card is not rechargeable and can be used several times until the credit is exhausted. It can only be used for the purchase of Products on the Site and not for the purchase of other E-gift Cards.
3. The E-gift Card is valid for 12 (twelve) months from the date of receipt of the e-mail containing the relevant code. The credit cannot be converted into cash, nor refunded or transferred to credit cards or bank accounts. The purchase of the E-gift Card is not subject to VAT pursuant to Article 2, paragraph 3, letter a), Presidential Decree 633/1972.
4. When purchasing the E-gift Card, the Purchaser must enter the sender's and recipient's details (name and e-mail) and possibly an accompanying message. Before sending, it will be possible to preview the email that will be sent to the recipient.
The recipient's data will be used exclusively for sending the E-gift Card and will be deleted after this sending. The Buyer is responsible for the correctness of the e-mail address provided; the Seller is not responsible for any errors that prevent the receipt of the E-gift Card.
5. The E-gift Card can be used to purchase any Product on the Site, including shipping costs and any promotional items or gift wrapping, if available. It cannot be used to purchase other E-gift Cards.
Multiple E-gift Cards can be used for the same order by entering the relevant codes in the shopping cart. If the total amount of the order exceeds the available credit, the difference must be paid by one of the payment methods available on the Site.
When the E-gift Card expires, any remaining credit can no longer be used or refunded.
6. Anyone in possession of the E-gift Card code can use it. Therefore, the code must be kept carefully. In the event of disputes, the records of the Seller's sales system will be valid.
7. In the case of purchase of Products through an E-gift Card, the Purchaser may exercise the right of withdrawal in the cases provided for in these Conditions of Sale, with the exception of personalised Products.
8. In the event of withdrawal, the amount paid with the E-gift Card will be credited back to the same, while any part paid by other means will be refunded with the payment method used during the purchase.
9. The remaining balance of the E-gift Card can be checked by entering the relevant code in the shopping cart.
4. Performance of the Contract and Delivery of the Product
4.1 Upon receipt of the Order, the Seller will send a summary communication via e-mail, including a detailed indication of the price, shipping costs and applicable taxes, the essential characteristics of the chosen Product, as well as a link to these contractual conditions.
4.2 Once the purchased Product has been shipped, the Customer will receive a shipping confirmation email and can check the status of the shipment in the "my account" section on the Site.
4.3 The Seller ships to Italy with national couriers that provide delivery in about 1-3 working days throughout the national territory/in most Italian locations. In any case, the Seller undertakes to deliver within a maximum of 30 (thirty) days from the day on which the confirmation e-mail is sent pursuant to Article 4.1 above, without prejudice to the provisions of Article 61 of the Consumer Code.
4.4 The Customer may request delivery of the Product to an address of his/her choice (e.g. residence).
4.5 The Parties acknowledge that:
- if the Customer is absent at the time of delivery at the address indicated by the same, a further delivery attempt is ensured; in this case, the courier will leave a notice to inform the Customer that a second delivery attempt will be made on the next working day;
- in the event of the Customer’s absence also on that day (second attempt), the Customer will be contacted by the carrier in order to arrange a new attempt to deliver the Product subject to the Order. If this attempt is also unsuccessful, the Product will be placed in so-called “storage” for 10 days at the carrier’s branch closest to the shipping address indicated by the Customer. During this period, the Customer will be contacted by the Seller’s customer service in order to release said storage. If the Product is not collected within the storage period, the Order shall be deemed cancelled and the carrier will return the Product to the Seller, who will refund any sums already paid by the Customer using the same means of payment (net of the return costs incurred by the Seller).
4.6 The Customer undertakes to check promptly and no later than 8 (eight) days from delivery that the latter includes all and only the Products purchased and to promptly inform the Seller of any defect in the products received or their discrepancies with respect to the Order. Should the packaging and/or packaging of the Products ordered by the Customer arrive at their destination clearly damaged, the Customer is invited to refuse delivery by the carrier or to accept delivery "with reservation". If the above term has elapsed without the Customer having formulated any objections, the Products delivered will be considered definitively accepted, without prejudice to the provisions of Articles 7 and 8 below.
4.7 The Customer acknowledges and accepts that the stocks of Products are limited and that, therefore, the information reported on the Website regarding the availability of the Products is purely indicative and that some Products may not be available (e.g. because they are out of stock). In the event of impossibility to execute the Order due to the unavailability, even temporary, of the Product, the Seller will notify the Customer within 30 days of receipt of the Order, providing for the reimbursement of any sums already paid by the latter using the same means of payment.
4.8 The Seller reserves the right not to execute the Order if the Customer is a person with whom the Customer has or has had a legal dispute, who has been involved in fraud of any kind (including those relating to credit card payments and/or the release of identification data that proves to be false/incomplete), in any case, providing for the reimbursement of any sums already paid by the latter using the same means of payment.
5. Price and Any Customs Clearance Costs
5.1 The Parties agree that the price of the Product is the one indicated on the page of the Website referred to in Article 3.1 point 6 (the "summary" page) and includes standard packaging costs, VAT (at the VAT rate applicable on the day of the Order) and any additional taxes (if applicable), to which are added the shipping costs which are calculated on the basis of the place where the Product is to be delivered and the method of payment chosen on the basis of the provisions of Article 6.
5.2 The Customer therefore undertakes to pay the Seller the total price referred to in the previous paragraph, as indicated in the order referred to in Article 3.1 point 6 and in the Order confirmation sent by e-mail to the Customer referred to in Article 4.1 (hereinafter, "Price").
6. Payments
6.1 The Customer may pay the Price to the Seller using one of the following payment methods:
1. credit card, as better indicated in Article 6.2 below;
2. PayPal, Scalapay (in countries where it is available), Shop Pay (after choosing this payment method, the Customer will be redirected to the relevant website, where he/she will have to enter his/her data, which will be processed only by the companies that provide these services, and proceed with the payment).
6.2 With reference to the payment method referred to in Article 6.1, letter a), the Customer acknowledges that the Seller accepts payments by credit cards belonging to the Visa, MasterCard, American Express, Maestro and Visa Debit circuits, as well as any additional payment instruments indicated on the Website and selectable in the phase referred to in Article 3.1, no. 3.
Payments are handled through the Shopify platform, which adopts the highest security standards in the industry, including SSL encryption technology. Payment data is transmitted in encrypted form directly to Shopify and is not accessible to the Seller in any way.
As part of the fraud prevention measures, the 3D Secure authentication system (e.g. "Verified by Visa" or "MasterCard SecureCode") is active for payments made with Visa and MasterCard cards, which allows the Customer's bank to verify the identity of the cardholder before authorizing the transaction, according to the procedures provided by the issuing institution.
The Customer's payment data (such as card number, expiry date, security code) are processed exclusively by the payment service provider and will never be communicated or made accessible to the Seller.
6.3 The Customer acknowledges and accepts that, for security, fraud prevention and/or credit protection purposes of the Seller, the latter may request information and/or justification from the Customer (e.g. request a copy of the identity card and/or some identification numbers of the credit card used) and apply the measures deemed necessary (e.g. cancellation of the Order or deactivation of the personal profile "my account") and that, after 10 (ten) days from the date of invoice or notification of refusal of bank payment or any unsuccessful attempt at payment, the legal interest rate increased by three points will be applicable to the amount due and, consequently, the shipment of any other new Order may be suspended until the positive outcome of the payment of the previous Order.
7. Legal Guarantee of Conformity of the Seller, Reporting of Lack of Conformity and Warranty Interventions
7.1 The Parties acknowledge that the Products are covered by a legal guarantee of conformity in application of Articles 128 et seq. of the Consumer Code and, in particular, that the Customer has the right — in the event of non-conformity of the Product (e.g. any defects), in compliance with the provisions of the following paragraph — to restore its conformity, at no cost to the Customer, by repairing or replacing the Product or by refunding the Price.
7.2 The Customer is responsible for reporting any non-conformities by writing to the address yamamayhelp@yamamay.com, indicating in the subject of the e-mail "Damaged, non-compliant or incorrect sending of the product", reporting the non-conformity found and attaching (i) at least 1 (one) photograph of the Product in which the defect is clearly visible and (ii) the Order confirmation and/or the tax receipt. Subsequently, the Customer will receive an e-mail communication with instructions on how to proceed with the shipment of the Product so that the Seller can verify the actual existence of the non-conformity. Without prejudice to the provisions of Article 135-bis of the Consumer Code, where the latter is ascertained by the Seller, the latter will proceed with the refund of the value of the item purchased with the same payment method used by the Customer.
In the event that the Customer prefers to go to a point of sale indicated by the Seller, he/she may proceed with the change of the non-compliant garment, subject to the authorization of Customer Care. In this case, a refund will not be possible.
7.3 It is understood that the action aimed at asserting defects not maliciously concealed by the Seller is time-barred, in any case, within 26 (twenty-six) months from the delivery of the Product, without prejudice to the Customer's right to assert the defects of conformity promptly reported.
8. Right of Withdrawal – Conditions for Returning Products
8.1 Without prejudice to the exceptions set out in Article 59 of the Consumer Code, the Customer has the right to withdraw from the contract (as per Articles 52 et seq. of the Consumer Code), without having to provide any reason and without any penalty, within 14 (fourteen) days from the date of delivery of the Product, following the instructions published on the Website in the "Returns" section.
8.2 It is understood that the right of withdrawal from the contract can be exercised on condition that:
1. the Products to be returned have not been worn, ironed, washed or treated in any way;
2. the Products are returned in the same condition in which they were shipped to the Customer and, in particular, are packaged and packed appropriately and the Product labels, both fabric and hang tags, are intact;
3. the Product to be returned is physically delivered to the courier for return purposes no later than 30 days from the date of delivery of the Product;
4. the return instructions in the previous paragraph are correctly followed.
8.3 Once the product has been returned by the Customer, the Seller will assess the condition of the Product and, if it ascertains that one or more of the above conditions have not been complied with, reserves the right not to accept the returned Product and to send it back to the Customer at the latter's expense, or to charge the latter for any costs that may be necessary to ensure the resale of the Product.
8.4 It is also understood that the return shipment of the Product is at the Customer's own risk and, therefore, the Seller cannot be held responsible for loss or damage attributable to the Customer (e.g. inadequate packaging).
8.5 In the event of withdrawal, to the extent that the Customer has complied with the return instructions and conditions specified in Articles 8.1 and 8.2 above, respectively, the Seller will send the latter a confirmation e-mail and will refund the Price — net of any duties or taxes applied to the return shipment or any costs of returning the product — within 30 days of sending such e-mail in the same manner as payment. It is understood that, as better indicated in the "Returns" section of the Website, in the event of so-called "partial" withdrawal — i.e. when the Customer, having placed an Order for several Products, decides to return only a part of them (e.g. by returning one Product out of three purchased in total) — delivery costs will be reimbursed in proportion to the number of Products returned.
8.6 In addition to the right of withdrawal, Yamamay allows the exchange of items purchased online at one of the selected stores. In this case, the Customer must go to one of the Italian stores indicated with a red background icon in the store locator of the Site, bringing with him/her a copy of the online order confirmation, and can proceed with the exchange for items with a total value equal to or greater than that of the initial purchase on the order confirmation itself. Any positive difference in price must be paid directly in the store. In-store exchange is not possible for personalized items and/or items from the "online exclusive" collection and/or items from the "privé" collection.
8.7 The Purchaser has the right to withdraw from the contract for the purchase of an E-gift Card, without any penalty, within 14 (fourteen) days from the purchase of the relevant E-gift Card, i.e. from the date of receipt of the e-mail. The right of withdrawal referred to in this paragraph is expressly excluded and it will not be possible to exercise it with reference to an E-gift Card partially or fully used for the purchase of Products on the Site. To exercise the right of withdrawal, if the term referred to in paragraph 8.1 above has not expired and the E-gift Card has not been used, in whole or in part, for the purchase of Products on the Site, the Buyer must inform the Seller of its decision to withdraw by sending an explicit declaration through the following contact form.
Following the provisions of the previous paragraph, the Purchaser will receive an e-mail confirming the withdrawal and deactivating the E-gift Card, containing:
1. the order number from which the Purchaser withdraws,
2. the code of the E-gift Card subject to withdrawal and deactivation — with the last characters obscured in the case of purchase of an E-gift Card given to a third party;
3. the expiration date and value of the E-gift Card.
In the event of withdrawal exercised with reference to an E-gift Card purchased to give it to a third party, the latter will receive an e-mail informing him/her of the deactivation of the E-gift Card as a result of the Purchaser's exercised right of withdrawal.
In the event of withdrawal pursuant to this paragraph, the Purchaser will be refunded the payment made for the purchase of the E-gift Card, no later than 14 (fourteen) days from the communication of the intention to exercise the right of withdrawal. This refund will be made using the same means of payment used by the Purchaser when purchasing the E-gift Card.
9. Customized Products
9.1 As indicated in Article 3.1, no. 1 and in the appropriate section on the Website, the Customer may use the Product personalisation service. The service is limited to those items for which there is a clear indication on the Seller's website at the time of purchase.
9.2 The Customer acknowledges that, if he/she personalizes the Product subject to the Order, his/her right of withdrawal is excluded, in accordance with the provisions of Article 59, letter c), of the Consumer Code. Likewise, it is not possible to exchange items in a Yamamay store that are subject to customization requested by the Customer.
10. Product Features
10.1 The Customer can access information on the Products by browsing the catalogue of the Website, where he/she can find, in particular, information on the main characteristics of the same (images, description, available colours, price, etc.).
10.2 The Customer acknowledges and accepts that the images of the Products shown on the Website must be considered indicative because, although the Seller adopts measures to make every effort to ensure that the photographs are faithful reproductions of the Products, variations are possible due to the technical characteristics (e.g. colour resolution) of the device used by the Customer to browse the Website and that, therefore, the images of the Products shown may not correspond to the real ones. Therefore, the Seller will not be held responsible for any discrepancy between the images and the delivered Product due to the aforementioned reasons.
10.3 The prices, the Products for sale on the Website and/or their characteristics are subject to change without notice and it is therefore the Customer's responsibility to check this information again before proceeding with the Order.
11. Customer Care
The Customer may use customer care services in relation to his/her Order (request for further information on the Products, reports of inefficiencies or aspects of the Site to be improved, questions on return methods, complaints, etc.), using the "contact us" service on the Site, without prejudice to the right to contact the Seller at the references indicated in Article 1.
12. Intellectual Property Rights
12.1 The Customer declares to be informed that all trademarks, names, as well as any distinctive sign, denomination, image, photograph, written text or graphic used on the Website or relating to the Products are and remain the exclusive property of the Seller and/or its assignees, without any right to the same deriving from access to the Website and/or purchase of the Products.
12.2 It is understood that the contents of the Site may not be reproduced, in whole or in part, transferred by electronic or conventional means, modified, or used for any purpose whatsoever without the prior written consent of the Seller.
13. Applicable Law, Jurisdiction and Attempted Conciliation
13.1 The contract is governed by Italian law and will be interpreted according to it, without prejudice to the applicability of the mandatory provisions of the law of the country in which the Customer, as a consumer, has his/her residence.
13.2 In the event of disputes between the Parties, the Customer has the right to (i) make use of the joint conciliation procedure (which can be used after 45 days from the date of sending a written complaint) by sending the request to the e-mail address conciliazione@consorzionetcomm.it or fax number 02/87181126 (for more information please refer to the relevant website) or (ii) access the European Online Dispute Resolution platform, developed and managed by the European Commission, in compliance with Directive 2013/11/EU and Regulation (EU) 2013/524, in order to facilitate the out-of-court settlement of disputes concerning contractual obligations arising from online sales or service contracts between a consumer resident in the European Union and a trader established in the European Union through the intervention of an ADR ("alternative dispute resolution") entity that has adhered to it, selectable from a special list available therein. For more information on this platform or to initiate, through the latter, an alternative resolution procedure for a dispute relating to the contract, the Customer can access the following link: http://ec.europa.eu/odr (the Seller's e-mail address to be indicated is P.E.C. inticomspa@certimprese.it).
13.3 For all disputes relating to the contract between the Parties, the Customer may take action before the judge of the place of residence or domicile or, at his/her choice, before the Court of Milan.
14. Making Legal Documentation Available
14.1 These general terms and conditions of contract can always be consulted through the footer of the Website and can be downloaded in PDF format, as well as being made available to the Customer at the time of purchase pursuant to Article 3.1 and in the e-mail communication referred to in Article 4.1.
14.2 The legal documentation is prepared in all the languages of the countries in which a translated version of the Site exists.
