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Frequently Asked Questions

What payment methods do you accept?

Yamamay.com accepts the following forms of payment:
• Credit card (Visa, MasterCard, American Express, Maestro)
• PayPal
• Amazon Pay
• Cash on delivery (COD) - Only in Italy

In what currency are payments accepted?

Payments are accepted only in euros.

Is the payment secure?

Yamamay.com guarantees customers maximum security thanks to the most widely used encryption solution on the market. Each purchase is made with maximum security thanks to the use of the most advanced technological systems in the field of e-commerce and with encryption systems (SSL) to protect your personal data and your credit card information from unauthorized access. As part of the fight against fraud, yamamay.com uses 3D Secure payment for orders paid by Visa and MasterCard cards. 3D Secure (also called Verified by Visa or MasterCard SecureCode) is a payment system through authentication that allows you to strengthen security during online purchases.

How are my payment details processed and stored?

All transactions are processed securely, guaranteeing yamamay.com customers the maximum security of their data. The financial information of the Customer who purchases on the yamamay.com website (credit card number, credit card expiration date and other personal data) will be processed exclusively by the reference credit institution and will never be in possession of and / or acquaintance with yamamay.com. All relevant information submitted by our customers will be kept secure and confidential. Only limited and authorized personnel have the right to access this information. At no time will we share, rent or sell your personal information without your consent. For more details, please read the yamamay.com privacy policy

My payment has not been accepted, what can I do?

Check that the information entered is correct (login details, card number, expiration date, etc.). If the problem persists, you can contact your bank or try an alternative payment method. Our customer care is always at your disposal to help you with the purchase procedure. If you encounter a problem you can call us, chat with us, or send us a message by attaching a screenshot of the page where the error occurred. Alternatively you can write customer.service@yamamay.com.

Do the prices of the products on the site include VAT?

Yes, all the prices of the products on the site include VAT.

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