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Faq

Here you will find our answers to your most frequently asked questions about orders, shipments, purchases and deliveries, on registration on our website and all services that Yamamay offers. If you require further assistance, remember you can always contact our Customer Service at customercare@yamamay.com.

How can I find the product I am looking for?
  • Starting from the Home Page, you have several options:

    • if you want to find out what Yamamay offers you, click on the category that interests you and navigate with the aid of filters that you will find on the left side.
    • if you want to find a specific product, specify it in the box "Search the Store", which you will find at the top right; one or more terms related to your search and a list of products related to the words you searched will appear.
How can I buy the product shown?
  • First of all, click on the product of your interest. This will allow you to see the product card, containing detailed information on the article. Then, to place your order, click on "add to shopping bag".

How can I buy the products that interest me?
  • Buying on Yamamay is fast and spontaneous. Click on the product you like most to go to the relative product card and view all the relevant information in detail on that article. To add to cart click on the button "add to the shopping bag". You will be automatically redirected onto the first page of the cart (or "Shopping Bag"), where you can choose to complete the purchase, or to continue shopping looking for other products. If you decide to continue with your shopping, during browsing you will continue to see the image of the "cart" with its contents, together with the total value of your purchases. Having finished shopping, to proceed with your order, click on "Check out". Remember that in the first page of the shopping cart you also can modify the number of the articles you wish to purchase or remove them. If instead you wish to immediately complete the purchase, and if you are a registered user, log in or, if you have not already registered, register on the site. You can complete the purchase without registration. You will be asked to choose a shipping and billing address. In the following phase you will be asked to choose between the available payment methods (cash on delivery only for shipments within Italy, credit card, Paypal or bank transfer). Finally, you can select the shipping type you want. Yamamay reminds you that the payment is completely safe, inasmuch as credit card data is protected from unauthorized access by means of SSL ("Secure Socket Layer"), cryptographic data transfer, not accessible by third parties. Finally, having made the necessary checks on your transaction, your order information will be transmitted to Yamamay and a message of thanks will let you know that your purchase has been successfully completed.

Is there a limit to the number of products I can buy?
  • Generally there are no limits, neither as to quantity nor as to total cost. However, Yamamay reserves the right to limit the purchase of some special products in limited series.

On filling my cart am I obliged to buy?
  • Not at all. You can make all the trial runs you want and then choose not to enter your order even though you have added products to the "shopping bag".
What is it and how does the "promotional code" work?
  • The "promotional code" is a discount ticket that you are provided with to take advantage of special promotions. The conditions for obtaining such code will be sent via a special Newsletter for special events. If you are in possession of one, all you have to do is insert the code in the field that you will find on the page at the conclusion of your order: the discount will automatically be calculated and displayed.
When is the purchasing procedure concluded?
  • After having entered the data required for the payment, you will be transferred to the purchase confirmation page containing the number and date of the order. A message of thanks at the centre of the page will inform you that the purchase procedure has been successfully completed. Finally, you will receive an e-mail with the details you have submitted in the order and confirm that it was correctly accepted. If within 24 hours you have not received any communication, please write to customercare@yamamay.com.

How can I check the status of my order?
  • To check the status of your order, please log in and access at My Accounts: under the tab "My orders" you will find all the information you wish. Remember that customer care staff is at your disposal to provide further information.
Can I pick my order up from the store?
  • PICK UP SERVICE: AVAILABLE ONLY IN ITALY

    1. Pay & Collect Service - Buy online and pick up at the store

    16.1 - The Consumer who places an online order on the official website (www.yamamay.com) can select the Pay & Collect service on the list of the Available Shipping Methods during the check out/payment process; this service offers the possibility to pick up the ordered items at one of the participant stores.

    Once the online purchase has been completed and the store has been selected for pick up, the ordered items will be shipped by the Seller to the store within 7 calendar days after the order confirmation; the Consumer will be notified by e-mail of the availability of the items ordered for pick up.

     

    1.1 Procedure for pick up at the store

    The Consumer must pick up the ordered items at the selected store within 14 calendar days after receiving the notification by e-mail, presenting his identity card and the order confirmation received by e-mail. In the event that the pick up is made by a different person, it is necessary to present in addition to the order confirmation, the proxy signed by the account holder and the delegated person, with a copy of the two relative identity cards.

    In the event of no pick up within 14 calendar days from the notification, the return and refund procedure will be activated in the next 60 calendar days, providing for the reimbursement of the ordered items net of shipping costs amounting to € 7.90 (standard shipping cost on the territory Italian).

     

    2. Reserve & Collect Service - Reserve online and purchase / pick up at the store

    17.1 – The Consumer who places an online order on the official website (www.yamamay.com) can select the Reserve & Collect service on the list of the Available Shipping Methods during the check out/payment process; this service offers the possibility to reserve the ordered items at one of the participant stores and proceed with pick up and payment of the reserved items directly in the store.

    The Consumer will receive an e-mail confirming the availability of the ordered items within 2 hours after the reservation request.

     
    2.1.bis - Procedure for purchasing reserved items at the store

    The Consumer must pick up the ordered items at the selected store within 3 calendar days after receipt of the availability confirmation by e-mail, presenting his identity card and the reservation confirmation received by e-mail. In the event that the pick up is made by a different person, it is necessary to present in addition to the order confirmation, the proxy signed by the account holder and the delegated person, with a copy of the two relative identity cards. After 3 calendar days from the confirmation of the availability of the reserved items at the store, these items will be no longer available. The Consumer, nor the Seller, will be able to claim the non pick up from the counterparty. With the Reserve & Collect service the Consumer finalizes the purchase at the selected store without being subject to the discipline of distance sales.


    2.1ter - Acceptance of Pay & Collect service mode

    If all the ordered items by the Consumer choosing the Reserve & Collect service should not be available at the store at the time of the online request, the Pay & Collect service will be applied, referring to what explained in par. 1, 1.2.