Introduction

We want everyone, including persons with disabilities, to be able to use our service easily. This document explains what we do to ensure that it is accessible and complies with legislation and standards such as the European Accessibility Act and the WCAG.

Yamamay (Inticom S.p.A.) is committed to accessibility and inclusion. We want all our customers, including persons with disabilities, to be able to use our service successfully.

This document describes the accessibility features of https://www.yamamay.com, explains how we meet the requirements of the European Accessibility Act, EN 301 549, WCAG 2.2, the ADA and Sec. 508, and outlines what we are doing to maintain and improve accessibility. This report applies exclusively to https://www.yamamay.com.

We regularly review this information as we continue to improve https://www.yamamay.com.

Overview

Service Description

Yamamay.com is Yamamay's official e-commerce website, enabling users to browse the product catalogue, search for products, view detailed information on collections and promotions, make online purchases, manage their personal account, monitor orders and returns, access customer services, and consult information relating to the brand.

How to Use https://www.yamamay.com

(Accessibility & Usability)

We strive to make https://www.yamamay.com easy for everyone to use. The following overview explains how to navigate and use our service when using assistive technologies or specific accessibility settings:

Using https://www.yamamay.com

Users can browse the various product categories using the main navigation menu, search filters and the internal search function. They can view product pages with images, descriptions, availability and prices, add products to the shopping cart and complete purchases through the checkout process. Registered users can access their personal area to view their order history, manage shipping addresses, preferences and returns. All core functionalities can be used through keyboard navigation and compatible assistive technologies.

Accessibility of https://www.yamamay.com

The website supports the standard interaction methods provided by operating systems and compatible assistive technologies.

If you require further information on the use of any part of https://www.yamamay.com, please contact our support team for personalised assistance. We are committed to providing any additional description or explanation that may be necessary to ensure the correct use of the service.

Accessibility Compliance

(How We Meet the Requirements)

We have evaluated https://www.yamamay.com against the requirements of the European Accessibility Act (including, where applicable, its national implementing legislation), the ADA, WCAG 2.2 and Section 508. The website is:

Perceivable

Instructions provided for understanding and operating content do not rely solely on sensory characteristics of components such as shape, colour, size, visual location, orientation or sound.
Content adapts correctly to changes in screen orientation while maintaining consistent presentation and functionality.
Where applicable, the purpose of input fields collecting specific user data is correctly communicated to assistive technologies and implemented in a compliant manner.
Information is not conveyed through colour alone, or an accessible alternative such as text or symbols is provided.
Information is presented using text, avoiding the use of non-essential and non-customisable images of text.
Essential components, including their various states, provide colour contrast against adjacent elements that meets the minimum ratio of 3:1.
Changes to text spacing, including line height, paragraph spacing, letter spacing and word spacing, do not result in any loss of information or content.

Operable

No keyboard traps are present (users can freely navigate into and out of all components).
There is no interference with keyboard shortcuts based on single letters, numbers or symbols.
No time limits are imposed by the content or, where time limits exist, they can be controlled by the user, adjusted, extended or are justified by functional or legal requirements.
Flashing or blinking content is not used at levels that could trigger epileptic seizures, remaining within safety thresholds.
Skip links are implemented to enable quick navigation to the main content, improving accessibility and user experience.
Pages within the service flow include titles that describe their subject or purpose.
On pages within the service flow that can be navigated sequentially, and where the navigation sequence affects meaning and operation, objects capable of receiving focus receive it in an order that preserves meaning and operability.
More than one method is available to identify content within the environment.
Elements that can receive keyboard focus are always at least partially visible within the viewport.
No functionality requires complex gestures in order to be used.
Functions are not triggered immediately upon touch, can be cancelled before completion and do not require prolonged pressing to operate.
For user interface components with labels that include text or images of text, the name read by assistive technologies contains the text presented visually.
All functionality can be used without relying exclusively on device motion or user motion.
All functionality can be used without requiring drag-and-drop interactions.
The clickable area of interactive elements is sufficiently large to ensure easy interaction for users.

Understandable

The language of each page is appropriately defined and used consistently throughout the service.
All language parts that require it are programmatically determinable.
User interface components, when they receive keyboard focus, do not trigger unexpected changes of context that could disorient the user.
User interface components, when activated by the user through keyboard or assistive technologies, do not trigger unexpected changes of context that could disorient the user.
The navigation mechanisms provided are positioned consistently throughout the entire service flow.
Repeated interface elements are defined consistently to facilitate identification.
Support or help request mechanisms are consistent within the environment.
When an input error is automatically detected, the element in error is identified and the error is described in text.
Where necessary, labels or instructions are provided when the content requires input actions by the user.
When an input error is identified and suggestions for correction are known, those suggestions are provided to the user, except in the cases provided for by law.
We write content in clear and simple language.

Robust

Standard development technologies that can be interpreted by assistive technologies are used.

We have tested https://www.yamamay.com with the most common assistive technologies across a wide variety of operating system-browser configurations:

Screen readers (such as NVDA and JAWS on Windows, VoiceOver on Mac and iOS) to confirm that all interactive elements are correctly announced and can be used.
We also test screen magnification and high-contrast modes.

We aim for compatibility with current versions of the main assistive technologies. Our code follows the best practices outlined in WCAG 2.2 and EN 301 549 for robust implementation, meaning that it should remain accessible as technology evolves.

Standards: based on the above, we apply the latest WCAG 2.2 AA and EN 301 549 criteria to ensure accessibility. Compliance with these standards creates a presumption of conformity with the requirements of the EAA, ADA and other regulations based on the same technical standards.

Continuous Monitoring and Maintenance

For us, accessibility is not a one-time commitment, but an ongoing process. Below is how we ensure that https://www.yamamay.com remains accessible over time:

Our Accessibility Coordinator, who oversees the accessibility of https://www.yamamay.com, can be contacted at this e-mail address: accessibility@yamamay.com.
With the support of AccessiWay, on 11/06/2026 we carried out an external expert-led manual audit to verify our accessibility compliance. We maintain a cycle of continuous testing and improvements, with recurring support to ensure that comprehensive audits, including manual testing by professionals using assistive technologies, are conducted at least once a year.
We use automated testing tools integrated into our development process to promptly identify the most common accessibility issues (such as missing alt text or form labelling). Every code update passes through these checks.

Feedback and Contacts

We welcome your suggestions to improve https://www.yamamay.com. If you find problems or have suggestions, please contact us by e-mail, telephone or post. Please explain the details of the issue so that we can assist you.

We greatly value the contribution of our users, especially when they inform us that something is not working. If you have difficulty accessing any part of https://www.yamamay.com, encounter an accessibility issue or have suggestions for improvement, please let us know.

Email: accessibility@yamamay.com

Company address: Via Carlo Noè 22 – 21013 Gallarate - Italy

When contacting us, please provide as many details as possible about the issue (which page or function, what happened and which assistive technology you are using, if applicable). We will try to acknowledge your feedback within 15 working days and will do our best to resolve the issue quickly or to inform you of progress.

Enforcement: If you believe that your accessibility concerns have not been addressed adequately, you have the right to submit a complaint. We sincerely hope to resolve any issue together with you before it reaches this stage.

Document history: This document was last reviewed and updated on 11/06/2026. We plan to review it at least annually, or whenever significant changes are made to the service.

Accessibility Statements