Introduction

We want everyone, including persons with disabilities, to be able to use our service easily. This document explains what we do to ensure that it is accessible and complies with legislation and standards such as the European Accessibility Act and the WCAG.

Yamamay (Inticom S.p.A.) is committed to accessibility and inclusion. We want all our customers, including persons with disabilities, to be able to use our service successfully.

This document describes the accessibility features of https://account.yamamay.com, explains how we meet the requirements of the European Accessibility Act, EN 301 549, WCAG 2.2, the ADA and Section 508, and outlines what we are doing to maintain and improve accessibility. This report applies exclusively to https://account.yamamay.com.

We regularly review this information as we continue to improve https://account.yamamay.com.

Overview

Service Description

The Yamamay Account Area is a section dedicated to registered users that allows them to manage their personal profile, view their order history, monitor shipment status, request returns, update addresses and contact preferences, and access services and personalised information associated with their account.

How to Use https://account.yamamay.com

(Accessibility & Usability)

We strive to make https://account.yamamay.com easy for everyone to use. The following overview explains how to navigate and use our service when using assistive technologies or specific accessibility settings:

How to Use https://account.yamamay.com

After authentication, users can access the available features through the navigation menu in their personal area. They can view and manage their account data, consult order details, monitor order progress, request returns and update personal information. The features are designed to be usable with a keyboard and compatible assistive technologies, following the standard navigation methods of the browser and operating system.

Accessibility of https://account.yamamay.com

The service supports the standard interaction methods provided by operating systems and compatible assistive technologies.

If you require further information on the use of any part of https://account.yamamay.com, please consult our help centre at www.yamamay.com/pages/account for guidance, or contact our support team for personalised assistance. We are committed to providing any additional description or explanation that may be necessary to ensure the correct operation of the service.

Accessibility Compliance

(How We Meet the Requirements)

We have evaluated https://account.yamamay.com against the requirements of the European Accessibility Act (including, where applicable, its national implementing legislation), the ADA, WCAG 2.2 and Section 508. The service is:

Perceivable

• Content is presented in an order that reflects its logical and semantic structure, allowing assistive technologies to interpret it correctly.
• Instructions provided for understanding and operating content do not rely solely on sensory characteristics of components such as shape, colour, size, visual location, orientation or sound.
• Content adapts correctly to changes in screen orientation while maintaining consistent presentation and functionality.
• Where applicable, the purpose of input fields that accept specific data is correctly communicated to assistive technologies and implemented in a compliant manner.
• Information is not conveyed through colour alone, or an accessible alternative such as text or symbols is provided.
• Sufficient colour contrast is provided for text and key visual elements, with a minimum ratio of 4.5:1 for normal text.
• Content is adaptable, allowing users to customise text size while maintaining a fully usable interface.
• Information is presented using text, avoiding non-essential and non-customisable images of text.
• Essential components, including their various states, provide colour contrast against adjacent elements that meets the minimum ratio of 3:1.
• Changes to text spacing, including line height, paragraph spacing, letter spacing and word spacing, do not result in any loss of information or content.
• Additional content triggered by hover or focus does not disappear unexpectedly, can be dismissed without moving the pointer or focus, and remains visible when required.

Operable

• All functionality is available through a keyboard or keyboard-like assistive technology. This includes menus, links, forms, sliders and interactive controls.
• No keyboard traps are present. Users can freely navigate into and out of all components.
• There is no interference with keyboard shortcuts based on single letters, numbers or symbols.
• No time limits are imposed by the content or, where time limits exist, they can be controlled by the user, adjusted, extended or are justified by functional or legal requirements.
• All moving content, where present, includes controls for pausing and/or controlling playback.
• Flashing or blinking content is not used at levels that could trigger epileptic seizures, remaining within recognised safety thresholds.
• Skip links are implemented to enable quick navigation to the main content, improving accessibility and the user experience.
• Pages within the service flow include titles that describe their subject or purpose.
• On pages within the service flow that can be navigated sequentially, and where the navigation sequence affects meaning and operation, objects capable of receiving focus receive it in an order that preserves meaning and operability.
• More than one method is available to identify content within the environment.
• Headings and labels clarify content and functionality.
• The keyboard focus indicator is visible on all interactive elements.
• Elements that can receive keyboard focus are always at least partially visible within the viewport.
• No functionality requires complex gestures in order to be used.
• Functions are not triggered immediately upon touch, can be cancelled before completion and do not require prolonged pressing to operate.
• For user interface components with labels that include text or images of text, the accessible name exposed to assistive technologies contains the text presented visually.
• All functionality can be used without relying exclusively on device motion or user motion.
• All functionality can be used without requiring drag-and-drop interactions.
• The clickable area of interactive elements is sufficiently large to ensure easy and accurate interaction.

Understandable

• The language of each page is appropriately defined and used consistently throughout the service.
• User interface components do not trigger unexpected changes of context when they receive keyboard focus.
• User interface components do not trigger unexpected changes of context when activated through keyboard interaction or assistive technologies.
• Navigation mechanisms are positioned consistently throughout the entire service flow.
• Repeated interface elements are defined consistently to facilitate identification.
• Support and help request mechanisms are consistent within the environment.
• When an input error is automatically detected, the element in error is identified and the error is described in text.
• When an input error is identified and suggestions for correction are known, those suggestions are provided to the user, except in the cases provided for by law.
• We write content in clear and simple language.

Robust

• Standard development technologies that can be interpreted by assistive technologies are used.

We have tested https://account.yamamay.com with the most common assistive technologies across a wide variety of operating system and browser configurations:

• Screen readers (such as NVDA and JAWS on Windows, and VoiceOver on Mac and iOS) to confirm that all interactive elements are correctly announced and can be used.
• We also test screen magnification and high-contrast modes.

We aim for compatibility with current versions of the main assistive technologies. Our code follows the best practices outlined in WCAG 2.2 and EN 301 549 for robust implementation, meaning that it should remain accessible as technology evolves.

Standards: based on the above, we apply the latest WCAG 2.2 Level AA and EN 301 549 criteria to ensure accessibility. Compliance with these standards creates a presumption of conformity with the requirements of the EAA, ADA and other legislation based on the same technical standards.

Continuous Monitoring and Maintenance

For us, accessibility is not a one-time commitment, but an ongoing process. Below is how we ensure that https://account.yamamay.com remains accessible over time:

• Our Accessibility Coordinator, who oversees the accessibility of https://account.yamamay.com, can be contacted at accessibility@yamamay.com.
• With the support of AccessiWay, on 11 June 2026 we carried out an external expert-led manual audit to verify our accessibility compliance. We maintain a cycle of continuous testing and improvements, with recurring support to ensure that comprehensive audits, including manual testing by professionals using assistive technologies, are conducted at least once a year.
• We use automated testing tools integrated into our development process to promptly identify the most common accessibility issues, such as missing alternative text or form labels. Every code update passes through these checks.

Feedback and Contact Information

We welcome your suggestions to improve https://account.yamamay.com. If you encounter any issues or have suggestions, please contact us by email, telephone or post. Please explain the details of the issue so that we can assist you.

We greatly value feedback from our users, especially when they inform us that something is not working. If you have difficulty accessing any part of https://account.yamamay.com, encounter an accessibility issue or have suggestions for improvement, please let us know.

Email: accessibility@yamamay.com

Company address: Via Carlo Noè 22 – 21013 Gallarate - Italy

When contacting us, please provide as many details as possible about the issue, including the page or function concerned, what happened and which assistive technology you are using, where applicable. We aim to acknowledge your feedback within 15 working days and will make every reasonable effort to resolve the issue promptly or keep you informed of progress.

Enforcement: If you believe that your accessibility concerns have not been addressed adequately, you have the right to submit a complaint. We sincerely hope to resolve any issue directly with you before it reaches this stage.

Document history: This document was last reviewed and updated on 11 June 2026. We intend to review it at least once a year, or whenever significant changes are made to the service.