FAQ
FAQ - Orders
How can I place an order?
Choose a product and click on its image to view the product page with detailed information and available purchase options. To proceed with your order, add the item to your shopping bag and continue to checkout.
If your order has been successfully placed and submitted, you will receive a confirmation email. If you do not receive it, please check the email address entered during the purchase process or look for the confirmation email in your spam/junk folder.
How can I check the status of my order?
You can view information about your orders (both current and past) by logging into yamamay.com with the email address used for the purchase and accessing the “Orders” section.
Is there a limit to the quantity of products I can purchase?
Generally, there are no limits, either in terms of quantity or order value. However, Yamamay reserves the right to limit the purchase of certain limited-edition products.
Can I modify an order?
It is not possible to modify an order once the payment has been completed.
This includes changing the size or color, removing or adding items, modifying the billing address, or changing the payment method.
Can I cancel an order?
At the moment, orders placed on Yamamay.com cannot be cancelled.
However, you can always return your order if you are not satisfied with the items. For more details, please refer to the “Returns and Refunds” section.
I received an error message while placing my order, what should I do?
Our Customer Care team is always available to assist you with the purchase process.
If you encounter an issue, you can write to yamamayhelp@yamamay.com, attaching a screenshot of the page where the error occurred.
Does filling the shopping cart oblige me to purchase?
No. You can add as many items as you want to your shopping bag and decide not to complete your order.
Can I exchange online-purchased items in store?
Yes, Yamamay offers an additional service that allows you to exchange items purchased online directly in one of the authorized stores. These stores can be easily recognized by the red icon visible in the store locator on the website.
Exchanges are possible within 30 days from the purchase date, and the new item selected must have a value equal to or higher than the original one.
However, in-store exchanges are not allowed for online-exclusive items and products belonging to the Privé line.
Can I exchange an item online?
No, it is not possible to make an exchange online. If you would like a different item in terms of size, color, or model, you must request a return for the purchased product and then place a new order on the website.
