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Frequently Asked Questions

Returns and Refunds

How can I return one or more items?

You can request the return of all or part of your order by connecting to your My profile section "My returns".
Following the return request, you will receive communications with the documents and instructions to follow to make the return.

In any case, the customer can use another carrier at his choice; to facilitate the processing of the return, the Customer is invited to apply the label sent by Yamamay.

The items to be returned must not have been worn, ironed, washed or treated in any way

All returned items are inspected by Yamamay staff who verify compliance with the conditions and parameters listed in the return procedure. Yamamay reserves the right to assess any additional charges that may be necessary to guarantee the re-sale of the returned items. These amounts are established at the end of the evaluation of the conditions of the returns and communicated to the Customer.

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