Returns and Refunds
Information on the right of withdrawal and return due to lack of non-conformity
If for any reason you are not satisfied with your purchase, you can return the products *within 14 days from the date of receipt of the order. Multipack products cannot be returned. Mask and consmetic product returns are only possible if the product received is damaged.
Upon receipt of the order, you will still have to wait 24 hours to allow the update of successful delivery in your personal account. Once the update has taken place, the possibility of proceeding with the return request will be enabled.
The return can be requested online and in all stores enabled for the service.
Conditions of Return
The Return Procedure